Testimonials

"I found Rachell and the TruHaven team from their stellar google reviews trying to hire a new property management company for my HOA and it has been such a pleasure to work with Rachell and her staff! They are extremely detail oriented, down to earth, and easy to work with. They make being in an HOA easy and manageable with their wealth of knowledge and great communication. I could not recommend them more!"
- A. LaTranga - HOA President - Edison Park

"Our small townhome association is so pleased with the responsiveness and expertise of the team at TruHaven. I’m only sorry we didn’t engage them sooner."
- E. Molk - HOA President - Highland Park

"TruHaven Homes are very good to work with, always professional, and extremely responsive. The team at TruHaven has been managing my 9-unit apartment building in Highland Park since 2018 and I am extremely pleased. I would strongly recommend TruHaven for your management needs.''
- A. Abelson - Highland Park

"Rachell is very accommodating, very knowledgeable, really knows her stuff. She communicates everything so you know what's happening and what's going to happen with your property. She is very patient with us who are new to renting our place and who are kind of hands on. She found us tenants within the same week she put up the For Lease sign. Can't recommend her enough to take good care of your property!"
- K. Stewart - Highland Park

"Very thorough and responsive."
- J. Weiler - Lake Forest

"My experience with TruHaven has been nothing short of amazing. I cant thank them enough. They got my home on the market quickly and found qualified renters. Thank you"
- N. Grant - Landlord - Dundeek

"I was referred to Rachell by another property manager who has excellent reviews, but who doesn’t cover the location of my rental home. I have been very, very pleased with Rachel’s service. She came to the home even before I brought it to advise me on remodeling and upgrades that were needed, pointing out what did and didn’t make sense to do, and she pointed out things I never would have known (such as getting some tall trees near the home trimmed to prevent future damage). She is so successful with her ads listing properties that she had 17 potential renters view the house on the day she showed it, 6 of whom filled out applications. She chose great tenants, and everything has been smooth in the past 9 months since then. She has excellent contractors for anything that can go wrong. She’s very prompt with getting problems addressed to keep out renters happy. I’d give extra stars in the review if the system allowed it."
- J. Turley - Libertyville

" Rachell is amazing snd my only regret is that I did not work with her sooner! I had been managing my rental property for years and Rachell has taken all the stress off my plate. She handles everything and has great advice and recommendations along the way. I could not as for more and would highly recommend her services!"
- V. Adamczyk - Wheeling

"Rachell and the TruHaven team are patient, diligent and professional. They approach issues with careful analysis and recommend solutions satisfactory to both the tenants and the landlords. I am glad to recommend TruHaven without any reservation. You will be in very good hands."
- Y. Guo - Glenview

"We were moving out of state and wanted to rent our Evanston condo. We knew that doing so on our own would be difficult and wrought with pitfalls from getting the right tenants to general maintenance and beyond. So began the search for a reputable property management company. After an extensive search we narrowed it down to 2 companies, one of which was TruHaven. The meeting with the first company, which was suggested by our building's management agency went very well. They were a very professional and agreeable large company. The second meeting was with Rachel from TruHaven Homes. From the door she was extremely attentive in general and to my delight, paid attention to details of both the condo and our needs as owners that made it obvious we would be well taken care of and not just another mark on the books. On top of that she had an awesome personality that made our decision to go with TruHaven easy. The property was rented out almost immediately and it's been smooth sailing every since. As you may gather from this long review, TruHaven is highly recommended!"
- M. Irving - Evanston

"Rachell is an amazing property manager. She’s very professional and highly recommended. She helped me find a very suitable tenant for my rental in a very short period of time, and I appreciate her greatly. All my tenants so far has been paying rent on time. Thank you Rachell for all your help."
- P. Thou - Vernon Hills

"In short, the service has been excellent. Ms. Runion and her team stay on top of maintenance issues for my home so that it stays in good condition, and she has kept it rented out with virtually zero vacancy time between tenants for nearly four years running. I am extremely pleased with TruHaven's services and would recommend them it to any prospective landlord looking for a reliable, trustworthy property manager."
- J. Murphy

"We are coming to the end of our first year working with Rachell and her team. The process of finding a tenant and the ongoing management of the property were both conducted with utmost professionalism. It has been a great experience for me and for my tenant, who is looking forward to renewing when the current lease ends."
- E. Viscelli

"I contacted TruHaven because I needed to rent out my former home fast, and after the first contact, TruHaven was in charge of the entire process. My home was in need of serious repairs, and TruHaven arranged for all of the necessary repairs at extremely reasonable rates. Just weeks after first contact, my house was in good repair, and I had a (well-screened) paying tenant all thanks to TruHaven. My experience with TruHaven was spectacular. I cannot overstate TruHaven's commitment to customer service, orderly explanation of issues and charges, and quick efficient completion of everything needed to get a revenue stream started for a homeowner who needs to find good tenants. I recommend TruHaven to anyone who will listen."
- R. Knowles

"When I moved unexpectedly, I was forced to rent out my primary residence. Suffice it to say that I had such an aversion to being a landlord that it bordered on being a phobia. The staff at TruHaven have done an excellent job of eliminating--as much as possible--the complications of being a landlord. Rachell did an excellent job of assessing the value of my home and suggesting cost-effective ways of preparing the home for rental. TruHaven promptly advertised the property and placed an excellent tenant within days of listing the house! The minor repair issues which have arisen have been taken care of as affordably as possible and with minimal effort on my part. The staff have always demonstrated professionalism. Additionally, working with a smaller firm has offered a personal touch, which has helped me to feel that my home is being given attentive care. I am delighted with the service that TruHaven has provided and would strongly recommend them to a friend."
- K. Gupta

"Rachell is very effectively managing our property while we complete an overseas assignment. Truhaven is professional - a thorough vetting of our tenants, regular checks and prompt payment of our rent. We are very happy with the service that Rachell and TruHaven provide!"
- S. Jones

"A+ Service!!! Rachell Runion and TruHaven Homes, Inc. have been very prompt and professional in each step of the process of managing my rental property. They were able to find a solid tenant for my original asking price within a week of my property being listed. Further, they have always responded to any emails or questions I have had within one or two business days. I highly recommend Rachell and TruHaven Homes as a property management service!"
- B. Olliff

“Rachell takes time to work with people, individually. My tenant was behind with another company and their only solution was to evict my long term tenants. She made arrangements with them while protecting me legally. They are caught up and I avoided winter vacancy and turn key expenses. Not only that but my tenant's are very happy to still have their home. She's the best!”
- L. Mayes

“We rented ourselves for a few years. It was a nightmare. Months of vacancy, tenants that couldn't pay, endless phone calls... Rachell has rented our place two times, each in under a week, to great tenants. She has a thorough screening process that has proven to be one thousand percent worth it. Not only are her services worth it, she's a bargain, trust me.”
- T. Beane

“We are very pleased to have TruHaven managing our rental home. Rachell is extremely responsive and the process could not have been easier. We would be happy to recommend Truhaven to anyone looking for such high quality service.”
- T. Whitley

"Rachell and the team at TruHaven have been nothing short of amazing. Our home was rented within 3 weeks of being on the market. When the tenant had to suddenly move out, Rachell got to work and rented it with no lapse in tenant income. We are thrilled with her attention to detail, professionalism and willingness to go the extra mile to make sure things get done. You are making a fantastic decision for your rental and your sanity when you hire TruHaven."
- C. Mayfield

"She has been such a great service provider! My property has been rented out ever since I started with her and every problem she has handled each instance with exceptional professionalism. I would hire her 100 out of 100 times!!"
- S. Marsden